Terms

All orders placed through The Fish and Chip Factory are subject to availability. We reserve the right to refuse or cancel any order at our discretion. Payment is required at the time of ordering.

Pickup and delivery

Estimated preparation times are provided as a guide only and may vary during busy periods. Delivery availability and fees may vary based on your location.

Allergens and dietary requirements

Our kitchen handles allergens including gluten, dairy, eggs, nuts, and other common allergens. While we take care to avoid cross-contamination, we cannot guarantee that any menu item is completely free from allergens. Please inform us of any dietary requirements when ordering.

Refunds and cancellations

Once an order has been prepared, we are unable to offer a refund unless the food is incorrect or of unsatisfactory quality. If you have a concern about your order, please contact us as soon as possible.

Changes to these terms

We may update these terms from time to time. Continued use of our services following any changes constitutes your acceptance of the updated terms.